• Group sessions are available in the morning, the afternoon or the evening, depending on the locations.

• Services are offered at many sites across the City of Ottawa.
  
• Most sites offer free parking. People living on a low income can be reimbursed for their OC Transpo tickets.
  
• Seniors and adults with physical challenges who require assistance with transportation should contact the community support service agency in their neighborhood.
  
• If clients live in the areas surrounding the city of Ottawa they can access other services; Listings for these services can be found at www.champlainhealthline.ca

• Adults with prediabetes and diabetes with no major health complications related to diabetes and not pregnant.

• Insulin & Diabetes Medication:

• Adults with type 2 diabetes who need to start using insulin. They are referred by a physician who provides orders for a bedtime and/or daytime intermediate insulin or extended long-acting analogue or for a fixed pre-mix insulin.
  
• They are taught by nurse/dietitian teams all the selfmanagement skills necessary to ensure that they know how to use insulin safely and with confidence.

Glycemia Management

• Insulin & medication adjustments provided in consultation with a family physician.
  
  
  
  
  

• Group classes are offered regularly in Cantonese or Mandarin and as needed in Spanish, Arabic, Vietnamese and Somali.
  
• Cultural interpretation is available for groups and individual appointments as required. Please call us at 613-233-6655 for more information about receiving diabetes services in languages other then English or French.

• By physician referral or by self-referral for group education classes.
• Referrals for starting and adjusting insulin as well as adjusting diabetes medication must be made by a physician.
• It is helpful for the program staff to receive a copy of the client’s most recent blood test results prior to their registration in the program. This aids in facilitating individual support and helps to confirm that the client is appropriate for this program.

• by phone: 613-233-6655
  
• by email: info@diabeteseducation.ca
  
• by fax: 613-233-6713 (for physicians only)

• The program is responsible for providing education to individuals and for supporting the physician who is responsible for managing the individual’s diabetes.
  
• The program provides a report to each client’s physician following his or her participation in a group education program, insulin initiation program and/or individual education sessions.
  
• Physician support is available through in-services organized by our program in conjunction with an endocrinologist. Any physician may request this service.

• Adults with diabetes participate in 3, 2 1/2 hour group education sessions that focus on the basics of diabetes and diabetes management.
  
• Adults with prediabetes attend a 3-hour session that focuses on healthy lifestyle, risk factors for type 2 diabetes and how to delay and/or prevent the onset of diabetes.
  
• In addition, clients have the opportunity to receive individual counseling sessions with both a diabetes nurse educator and a diabetes dietitian educator for support and advice tailored to their specific needs, once group education is completed and/or if they have special needs.
  
• Adults starting insulin and their significant others receive education on how to start insulin, and self-management skills over several individualized sessions.
• Insulin & diabetes medication adjustments by physician referral.

• Adults newly diagnosed with type 1 diabetes
  
• Women with gestational diabetes 
  
• Individuals with major health problems related to their diabetes should be referred to the programs listed below.
• The Ottawa Hospital, Riverside Campus (613-738-8333)
• The Montfort Hospital (613-746-4621)
• The Queensway Carleton Hospital (613-721-2000)
•  Children and Youth under the age of 18 years should be referred to CHEO.